Service Advisor - Clonmel

Laharts Skoda are looking to recruit an Experienced Service Advisor to join our Aftersales team in Clonmel.

The role includes:

• Manage service customer appointments efficiently and liaise with customer as appropriate
• Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception
• Liaise with Workshop, Warranty and Parts Department.
• Achieve consistently high standards across the dealership and identify new ways to increase the performance
• Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency
• Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
• Keep customers up-to date on progress of each vehicles undergoing maintenance and agree on any additional work required.
• Deliver highest levels of customer satisfaction and retention.

Essential Candidate Requirements:

• A passion for excellence in customer service
• Minimum of 2 years' experience in a similar Service Advisor role
• An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care
• Experience in managing customer accounts
• Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills
• Strong Computer Skills including MS Office
• Full clean Irish driving license

What we offer:

• Competitive Salary
• Performance Bonus
• A clean and safe working environment
• Bike-to- Work scheme
• In-house, manufacturer & professional qualifications

Job Type:

Permanent

Benefits:

• Bike to work scheme

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• Service Advisor: 2 years (required)

Licence/Certification:

• Full Driving Licence (required)