Service Advisor - Kilkenny

Laharts Volkswagen / Skoda are looking to recruit a Service Advisor to join our Aftersales team in Kilkenny.

To support our business expansion, we require a Service Advisor to work as part of our customer service team.

Previous experience in a similar role or customer service/sales role would be an advantage but is not essential as full training will be provided.

The Role:

Meet and greet all service customers promptly in a professional and courteous manner

Verify customers’ service needs to ensure that all customers concerns are correctly captured on job cards

Record customers details accurately, clarify payment options and confirm time for pickup

Promote the sales of appropriate services, parts, and accessories associated with service requirements

Check on progress of services to vehicles, contact customer to receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery

To deliver customer satisfaction scores in line with brand standards

The Candidate:

Excellent customer service skills and professional appearance

Ability to work well in a process driven environment

Ability to sell identified items from Technicians VHC reports

Strong oral and written communication skills

Demonstrable ability to meet and exceed targets

IT Literate including Microsoft Office suite

Self-motivating and able to manage own workload

A friendly and professional manner

Highly organised and focused

Excellent numerical skills

Full driving license

What we offer:

Competitive Salary

Performance Bonus

A clean and safe working environment

Bike-to- Work scheme

In-house, manufacturer & professional qualificationsText here ...