Laharts Volkswagen / Skoda are looking to recruit a Service Advisor to join our Aftersales team in Kilkenny.
To support our business expansion, we require a Service Advisor to work as part of our customer service team.
Previous experience in a similar role or customer service/sales role would be an advantage but is not essential as full training will be provided.
Meet and greet all service customers promptly in a professional and courteous manner
Verify customers’ service needs to ensure that all customers concerns are correctly captured on job cards
Record customers details accurately, clarify payment options and confirm time for pickup
Promote the sales of appropriate services, parts, and accessories associated with service requirements
Check on progress of services to vehicles, contact customer to receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery
To deliver customer satisfaction scores in line with brand standards
Excellent customer service skills and professional appearance
Ability to work well in a process driven environment
Ability to sell identified items from Technicians VHC reports
Strong oral and written communication skills
Demonstrable ability to meet and exceed targets
IT Literate including Microsoft Office suite
Self-motivating and able to manage own workload
A friendly and professional manner
Highly organised and focused
Excellent numerical skills
Full driving license
What we offer:
A clean and safe working environment
Bike-to- Work scheme
In-house, manufacturer & professional qualificationsText here ...